FAQ's

How Can I contact Frontend Solutions?

Customer Service

sales@frontendsolutions.net

Graphic Design
art@frontendsolutions.net

 

What is your turn around time?

Production times vary depending on the item that you are ordering, but here are some turnaround times you so can get an idea:

Screen Printing: 4 to 5 business days.

Embroidery: 7-10 business days (repeat orders are 4-5 business days).

Banners: 24 hours with artwork ready to print provided by the customer.

Promotional Items: Depends on item

Vehicle Wraps:5 business days after artwork aproved by customer.

 

Are there any set up fees?

Yes, the set up fee for screen printing is $20.00 per color/per side

Ex. If your order has a one color image on the front and one the back, that is 1 color front, 1 color back and the setup fee would be $40.00 unless we are printing the exact same image on both sides in which case we could use the same setup for both and you only pay $20.00

 

Embroidery orders have digitizing fees with the first order and the price depends on the type of design we are digitizing and the amount of stitches that the design would need.

 

Banners and signs usually don't have any set up fees, but if your artwork is not ready for print there might be some graphic design charges. Our graphic design rate is $50.00/hr.

 

The set up fees for promotional items varies from item to item.

 

 

Can you ship my order?

Yes, we ship orders via FEDEX or UPS.

 

Do you offer terms for payment?

All orders have to be pre-paid before we can start any work.

 

Do you accept credit cards?

Yes, We accept Visa, MasterCard, Discover and American Expres.

 

Is there an extra charge for extra large sizes of T-shirts?

Yes, prices are quoted from XS to XL sizes, if you need larger sizes please keep in mind that the extra charges are as follows.

2XL add $2.00

3XL add $2.50

4XL add $3.00

5XL add $4.50

6XL to 10XL(when available) add $5.00